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News  ›  Benzinga

Kroger Uses Gemini AI To Personalize Grocery Experience

Benzinga Logo Benzinga By Lekha Gupta
Kroger Uses Gemini AI To Personalize Grocery Experience

Kroger has expanded its partnership with Google Cloud to implement Gemini Enterprise for Customer Experience (CX) solution. The rollout will include a personal shopping assistant, meal planning features, and a customer service agent to streamline the grocery shopping experience nationwide. This strategic move follows Kroger's recent divestment of its online wellness unit as it focuses on core grocery operations.

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Mentioned as a recipient of Chinese bank credit lines without specific negative or positive implications


KR   positive

Kroger is implementing advanced AI technology to enhance customer experience and streamline operations. The expansion of its Google Cloud partnership demonstrates strategic investment in digital innovation and personalization, which should improve customer satisfaction and operational efficiency.